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Shipping & Returns Policy

Processing Time:
All orders are processed within 1–3 business days after payment is received. Orders are not processed or shipped on weekends or holidays.
Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout.
Standard delivery times within the U.S. are typically 3–5 business days.
Expedited shipping options may be available at checkout.
Shipping Carriers:
We primarily use USPS and UPS for reliable and trackable delivery.
Order Tracking:
Once your order has shipped, you will receive an email with your tracking number and link to monitor delivery status.
Delivery Address:
Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

International Shipping
Currently, we only ship within the United States. International shipping options will be available in the future.

Returns & Exchanges
Because our sea moss gel is a perishable food item, we cannot accept returns or exchanges once the product has been shipped.
However, your satisfaction is our top priority.
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the issue. We’ll review your claim and provide a replacement or refund where applicable.

Refunds
Approved refunds will be processed to your original payment method within 3–5 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.
Lost or Stolen Packages
Once your order is marked as delivered by the carrier, It’z Good Sea Moss Gel is not responsible for lost or stolen packages.
If you believe your package was lost or misdelivered, please file a claim directly with the shipping carrier.

Contact Us
If you have any questions about your order, shipping, or returns, please contact:
support@itzgoodseamoss.com
It’z Good Sea Moss Gel LLC
228 Park Ave S, New York, NY 10003